Case Study: 24/7 AI Receptionist for a Houston Medical Practice

The Challenge

100% of inbound calls to the practice were going to voicemail outside business hours, and a meaningful share were missed during peak intake times when the front desk was occupied with check-ins. New-patient inquiries that hit voicemail rarely called back, and the practice was losing an estimated 20 new-patient opportunities per month.

The practice manager wanted a way to answer every call, route urgent clinical issues correctly, and book new-patient appointments — without hiring an after-hours answering service.

The Solution

Talos Automation AI deployed a custom voice AI receptionist trained on the practice's intake scripts, insurance policies, and provider availability. The agent:

• Answers 100% of inbound calls within one ring, 24/7
• Books new-patient and follow-up appointments directly into the practice's scheduling system
• Triages clinical urgency and pages the on-call provider for emergencies
• Hands off to a live front-desk team member during business hours when the caller asks
• Drops a full transcript and recording into the practice's CRM for every call

Deployment took 5 weeks from kickoff to go-live, with no IT staff required on the practice's side.

The Results