
Property Management Industry
AI automation for property management — handle tenant calls, route maintenance, and renew leases without adding staff.
Talos builds AI voice agents and workflow automation for residential and commercial property managers. 24/7 tenant call handling, intelligent maintenance routing, and automated lease renewal sequences — built on your existing property management software.
The short answer
Talos automates lease renewal reminders for property managers with a sequence that starts 90 days before expiration, then follows up by voice, SMS, and email at 60, 45, and 30 days. The same AI answers tenant calls 24/7 and routes maintenance requests. It connects to AppFolio, Buildium, Yardi, RealPage, and most PM software with an API.
Who it's for
Who we work with in property management
We serve property management companies where tenant volume and maintenance coordination strain operations.
Residential property managers
Single-family and multifamily property managers handling high tenant call and maintenance request volume with limited staff.
Commercial property managers
Commercial PM firms managing business tenant relationships, common area maintenance, and lease renewals across multiple properties.
HOA management companies
HOA management firms fielding homeowner inquiries, vendor coordination, and violation workflows at scale.
Vacation rental managers
Short-term rental operators managing guest inquiries, check-in automation, and maintenance across distributed properties.
What we automate
What we automate for property managers
24/7 tenant call handling
AI voice agent answers every tenant call, collects information, and routes to the right team — or escalates emergencies immediately.
Maintenance request routing
Intelligent intake that categorizes requests by urgency, assigns to the right vendor or maintenance team, and sends confirmation to tenants.
Lease renewal campaigns
Automated multi-touch renewal outreach starting 90 days before lease expiration — via voice, SMS, and email.
New tenant onboarding
Automated welcome sequences, move-in instructions, portal login delivery, and utility setup reminders.
Rent reminder sequences
Automated pre-due and past-due reminders via SMS and voice before the late fee kicks in.
Vendor coordination
Automated scheduling and communication between tenants, vendors, and your team for maintenance appointments.
Before / after
What changes when property managers automate
Before
Without AI automation
- After-hours tenant calls go to voicemail — emergencies wait until morning or get routed to expensive emergency lines
- Maintenance requests come in by phone, text, and email — routing is manual and inconsistent
- Lease renewals are worked manually — some fall through, creating unexpected vacancy
- Property managers spend half their day on calls that automation could handle
After
With Talos automation
- Every tenant call answered 24/7 — emergencies escalated immediately, routine requests logged and routed
- Maintenance requests captured consistently and routed automatically based on urgency and type
- Lease renewals run on autopilot — higher renewal rates, fewer unexpected vacancies
- Managers focus on high-value owner relationships and complex issues — not repetitive tenant calls
How it works
How we work with property management clients
01
Discovery
Map your call volume, maintenance workflow, and lease renewal cycle to identify the highest-friction processes.
02
Software integration
Connect to AppFolio, Buildium, Yardi, RealPage, or your existing PM software — no data migration required.
03
Build
Custom call scripts, maintenance intake logic, renewal sequences, and escalation rules built for your portfolio and policies.
04
Optimize
Monthly review of call resolution rates, maintenance completion times, and renewal rates to continuously improve.
What to expect
What you can expect
24/7
Tenant call coverage
Every call answered — emergencies escalated.
70%
Fewer routine calls
Handled by AI without human intervention.
90%+
Lease renewal rate
With automated multi-touch sequences.
2–4 wks
Time to live
From kickoff to automated tenant handling.
FAQ
Frequently asked questions
We integrate with AppFolio, Buildium, Yardi, RealPage, Propertyware, Rent Manager, and most platforms with an API. If you use a different system, ask us — we've likely worked with it.
We configure escalation rules based on your emergency criteria — typically flooding, fire, no heat/AC, or security issues. When a tenant call triggers an emergency keyword or description, the AI immediately escalates to your on-call team via call, SMS, or both — before the tenant hangs up.
Yes. Our voice agents support English and Spanish with automatic language detection — no menu required. This is particularly valuable in Houston, Dallas, San Antonio, and other Texas markets with large Spanish-speaking tenant populations.
We build a sequence that starts 90 days before lease expiration — typically an initial email with renewal offer, followed by voice and SMS touchpoints at 60 days, 45 days, and 30 days. Each message is personalized with the tenant's name, unit, and lease terms. Responses are logged and your team is notified of each outcome.
Yes. Each renewal message is personalized with the tenant's name, unit, and lease terms. Tenant responses are logged automatically and your team is notified of each outcome, so a tenant who wants to renew, negotiate, or move out is picked up by a person rather than left waiting.
Leasing automation uses AI to handle the repetitive communication around a lease without consuming staff time. For property managers that covers tenant inquiry handling, maintenance request routing, lease renewal campaigns, new tenant onboarding, rent reminder sequences, and vendor coordination. Each one runs on the property management software you already use rather than a separate system.
Handle more properties without more property managers.
Free 30-minute consult. We'll map your tenant call and maintenance workflow and show you what automation would look like for your portfolio.
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