Solution
Cut customer response time from hours to seconds.
Customers don't wait. Talos builds AI systems that triage and respond to voice, email, and chat in seconds — handing off to humans only for the conversations that need them.
AI response automation answers every customer call, text, and form submission within seconds — at any hour — routing real issues to humans only when needed, so first-response time drops from hours to under one minute.
If customers are waiting too long, this is for you
Service businesses
Where slow response loses the job to a faster competitor.
Healthcare & legal
Where after-hours questions need timely, careful handling.
E-commerce & SaaS
Inbound support volume your team can't keep up with.
Any team without 24/7 staff
AI covers the gaps without a night shift.
What we automate
Voice triage
AI answers, qualifies, and routes calls in real time.
Email triage & reply
AI reads inbound email, drafts or sends replies, and escalates the rest.
Chat answering
Web chat handled by AI 24/7, with human handoff.
FAQ deflection
Resolve common questions instantly across every channel.
Smart routing
Send each conversation to the right person with full context.
SLA monitoring
Alert when anything is at risk of breaching response targets.
Before vs after
Before
- Customers wait hours (or days) for replies
- Team plays catch-up every morning
- Voicemails accumulate and never get returned
- Support quality varies by who's on shift
After
- First reply within seconds, 24/7
- Team starts each day with a clean queue
- Every channel covered without overnight staff
- Consistent, on-brand responses every time
How we deploy it
Channel audit
We benchmark your current response time by channel.
Build & integrate
Voice, email, and chat agents wired into your existing tools.
Define handoffs
Clear rules for what AI handles vs. what goes to a human.
Launch & monitor
Live in 2–4 weeks with weekly tuning for the first 90 days.
What you can expect
<60s
Avg. first response
Across voice, email, and chat.
24/7
Coverage
No nights, no weekends, no gaps.
60–80%
Tickets deflected
By AI before reaching a human.
2–4 wks
Time to live
From kickoff.
How it played out for one client
Regional medical practice
HealthcareChallenge
Average response time on patient calls and portal messages was 6+ hours, driving complaints and switching.
Solution
Talos deployed voice + email AI triage with HIPAA-aware routing and clinical escalation rules.
Result
Average first response dropped to under 60 seconds. Patient satisfaction scores up 22% in one quarter.
Representative example. Specific results vary by business.
Frequently asked questions
Make first response a competitive advantage
Book a 20-minute demo and we'll show you a live triage system across voice, email, and chat.
The services behind this solution
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Learn moreIndustries this works for
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HIPAA-aware patient communication, scheduling, and intake automation for clinics and providers.
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Client intake automation, document workflows, and 24/7 call coverage for solo and small firms.
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Capture every after-hours call, dispatch faster, and automate quotes for HVAC, plumbing, and trades.
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