Managed IT support
An IT department for your business, without the cost of hiring one.
Talos watches, maintains and fixes the technology your team relies on, and a real person picks up when someone needs help. You get one flat monthly number and one team that already knows your setup.
The short answer
Talos managed IT support gives your business a complete IT department for one flat monthly fee per user. A real person answers the help desk around the clock, we monitor and patch your servers, laptops and network, deal with your software vendors, and send an engineer on-site anywhere in Greater Houston. Businesses elsewhere in the US get the same service remotely.
Who it's for
Who it is for
Small and mid-sized businesses that want IT handled properly instead of patched together.
Businesses with no IT person
Owners and office managers who have been resetting passwords and fighting printers themselves, or calling whoever happens to be free.
Teams stuck on break-fix
Companies that only hear from their IT provider after something breaks, and then pay by the hour to get it working again.
Companies with one IT lead
Co-managed IT: your lead keeps the day-to-day priorities while we add 24/7 monitoring, after-hours cover, security tools and project hands.
Offices that need hands on-site
Practices and firms around Houston that want an engineer at the door when a remote session cannot solve the problem.
What we cover
What's included
Every managed IT support plan comes with all of this. Nothing here is billed by the ticket.
24/7 help desk
Call, email or chat at any hour. The live line is answered by a person, in about 30 seconds on average.
Proactive monitoring
Servers, laptops, desktops and network gear are watched day and night, so a failing drive or full disk gets fixed before anyone is stuck.
Patch management
Windows, macOS and application updates, security fixes included, are applied on a schedule instead of whenever someone remembers.
Vendor management
We call your software, internet and copier vendors, open the case and stay with it until it is closed.
On-site support
If remote access cannot fix it, an engineer comes to your office anywhere in Greater Houston, usually the same business day.
Security baseline
Endpoint detection and response, multi-factor sign-in and email filtering on every device and mailbox.
Monthly reporting
A plain report each month on what we fixed, what we spotted and what we suggest doing next.
Account manager and quarterly reviews
One named contact who knows your people and systems, and a review every quarter that ties IT to your business plans.
Onboarding in about 30 days
A documented, low-disruption handover from your current provider or from nobody at all.
Before / after
What changes with managed IT
Before
Without managed IT
- Building an in-house IT team is one of the most expensive ways to get coverage
- A break-fix provider only turns up once something is already broken
- Staff lose hours to computer problems instead of doing their own jobs
- Nobody is watching your systems overnight, at weekends or on holidays
After
With Talos managed IT support
- A whole IT team for one flat monthly fee per user
- Monitoring finds problems early, before they turn into downtime
- A person answers in about 30 seconds on average, so work restarts fast
- Coverage every night, weekend and holiday of the year
How it works
How getting started works
01
Free IT assessment
We look at your current setup, security and spending and explain what we find in plain language. There is no obligation.
02
A flat-rate proposal
You get a clear per-user price built around your business, not a one-size package with extras added later.
03
Onboarding without downtime
We document everything, install our tools and take over from your current provider, usually within 30 days.
04
Support from day one
The help desk, monitoring and monthly reports start straight away, with a business review every quarter.
What to expect
Response times we work to
Published so you can hold us to them.
~30 sec
Average live answer
On the help desk line, day or night.
15 min
Standard requests
Typical first response in business hours. Within an hour after hours.
Now
Critical issues
Outages and security events are triaged immediately.
24/7/365
Coverage
Nights, weekends and holidays included.
FAQ
Frequently asked questions
A 24/7 help desk, proactive monitoring of servers, endpoints and the network, patch and update management, vendor coordination, on-site visits in Greater Houston, a security baseline (endpoint detection and response, multi-factor authentication and email security), monthly reporting and a dedicated account manager with quarterly business reviews.
The live help desk line is answered in about 30 seconds on average. Critical problems, such as an outage or a security event, are triaged immediately. Standard requests usually get a first response within 15 minutes during business hours and within an hour outside them.
Most small and mid-sized businesses pay between $100 and $300 per user per month. Where you land depends on how complex your environment is, which security tools you need and whether you have compliance requirements. The price is flat and per user, with no per-incident charges, and we quote it after the free assessment.
No. Talos managed IT agreements run month to month. If we stop earning your business, you can leave without a penalty or an early termination fee.
Yes. Co-managed IT is a common arrangement for us. Your IT lead keeps ownership of daily priorities, and we supply round-the-clock monitoring, after-hours coverage, security tooling and extra capacity for projects.
Yes, anywhere in Greater Houston. Engineers travel across the metro, including the Energy Corridor, the Galleria, Sugar Land, Katy, The Woodlands and Pearland, with same-business-day visits for hardware, network problems and escalations. Businesses outside the Houston area are supported remotely.
Yes, as a separate service. The help desk on this page supports your staff. For your customers, Talos AI voice agents answer your business line 24/7, book appointments and take messages, and they run on Talos Connect, our business phone service.
Find out what your IT really needs
Book a free IT assessment. We will tell you what is working, what is not and where you could spend less, whether or not you hire us.
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