Small office at night with a server closet door open and teal light on the floor

    Managed IT services

    IT that works, so your team can get on with theirs.

    Talos is a managed IT provider for small and mid-sized businesses. One team handles your help desk, security, cloud, backups, network and phones, picks up when you call, and tells you plainly what you need and what you do not.

    The short answer

    Talos managed IT services take day-to-day technology off your plate for a flat monthly fee per user. We run a 24/7 help desk, monitor and patch your systems, manage cybersecurity, back up your data, look after your network and phones, and plan your IT with you. On-site support covers Greater Houston, and businesses elsewhere in the US are supported remotely.

    Who it's for

    Who we work with

    Small and mid-sized businesses, usually with 15 to 200 employees, that want IT done properly and often have compliance rules to meet.

    01

    Healthcare practices

    Medical, dental and specialty offices that need HIPAA safeguards and systems patients never notice. Talos signs a BAA.

    02

    Law, finance and accounting firms

    Firms where client confidentiality, audit evidence and uptime during the working day are not optional.

    03

    Energy, manufacturing and construction

    Operations with field sites, plant floors and job trailers that all need to stay connected and secure.

    04

    Nonprofits and growing companies

    Teams that need dependable IT and a budget they can plan around, without hiring an IT department.

    What we cover

    What's included

    Eight services from one team. Most clients start with managed IT support and add the rest as they need them.

    Managed IT support

    A 24/7 help desk answered by people, proactive monitoring, patching, vendor management and on-site visits around Houston.

    Cybersecurity

    EDR on every device, email filtering, MFA, a 24/7 SOC with human analysts and a written incident response plan.

    Cloud services

    Microsoft 365, Azure and hybrid migrations done over a weekend, then license, security and user management.

    Network infrastructure

    Network design, Wi-Fi 6, firewalls, switching, cabling and SD-WAN for offices, warehouses and multiple sites.

    Backup and disaster recovery

    Encrypted, immutable backups on-site and off-site, tested recovery and a runbook for hurricanes and ransomware.

    IT strategy and consulting

    A 12 to 36 month roadmap, budget forecasts and quarterly reviews that tie IT spending to business goals.

    Compliance support

    Gap assessments, policies, monitoring and audit evidence for HIPAA, SOC 2, CMMC, NIST and PCI-DSS.

    Business phone systems

    Phones on Talos Connect, our own cloud phone service. We port your numbers; seats start at $19.95 per user a month.

    AI when you want it

    Talos also builds AI voice agents and workflow automation, so the same team can take repetitive work off your staff.

    Before / after

    Why businesses switch to Talos

    Before

    The usual IT experience

    • You call, leave a message and wait for a callback
    • Invoices change every month with extra hours you did not expect
    • Problems are found after they have already caused downtime
    • Nobody explains what you are paying for, or what you could skip

    After

    Working with Talos

    • A Houston-based team, not a distant call center, answers the help desk in about 30 seconds on average
    • One flat monthly price per user, with no surprise invoices
    • 24/7 monitoring catches most issues before anyone notices them
    • Straight advice from a dedicated account manager, including what you do not need to buy

    How it works

    How onboarding works

    1. 01

      Free IT assessment

      We review your current setup, security and spending in plain English. There is no obligation to hire us.

    2. 02

      A custom flat-rate plan

      You get a clear per-user proposal built around your business, not a stock package.

    3. 03

      Onboarding without downtime

      We document everything and take over from your current provider, usually within 30 days. Your team mostly notices that IT works.

    4. 04

      Ongoing support and reviews

      Help desk, monitoring and monthly reports from day one, with a business review every quarter.

    What to expect

    What you can hold us to

    ~30 sec

    Average help desk answer

    A person on the line, day or night.

    <15 min

    Critical issue response

    Outages and security events come first.

    24/7/365

    Monitoring and support

    Including nights, weekends and holidays.

    Since 2014

    Supporting Houston businesses

    Our team's experience on the ground in Houston.

    FAQ

    Frequently asked questions

    A managed IT services provider, or MSP, runs your day-to-day technology so your staff do not have to. Talos monitors your systems 24/7, runs the help desk, manages cybersecurity, backs up your data and plans your IT with you over the long term, all for a flat monthly fee per user.

    Most small and mid-sized businesses pay between $100 and $300 per user per month, depending on their size, security needs and compliance requirements. Talos pricing is flat, with no per-incident fees and no hidden charges, so the monthly bill is predictable. You get an exact figure after the free assessment.

    No. Talos managed IT runs on month-to-month agreements. We would rather earn your business every month than lock you in.

    Healthcare, law firms, financial services, oil and gas, manufacturing, construction, nonprofits and professional services, plus most other small and mid-sized businesses. The service fits best at roughly 15 to 200 employees, especially where IT has to respect an industry's compliance rules.

    The help desk is answered by a person in about 30 seconds on average, around the clock. Critical issues get a response in under 15 minutes on average, and our Houston-based engineers triage and resolve tickets 24/7.

    Yes. Talos compliance support covers security controls, policies, audit preparation and ongoing monitoring for HIPAA, SOC 2, PCI-DSS and CMMC, and Talos signs a Business Associate Agreement with healthcare clients. Our team has supported Houston medical practices and law firms since 2014.

    No. On-site visits cover Greater Houston, and businesses anywhere else in the United States are supported remotely by the same team, with the same help desk and monitoring.

    Talos builds AI voice agents and workflow automation, and it is also a managed IT provider. The managed IT team has supported Houston businesses since 2014. Clients can use either side on its own, or both together.

    Ready to stop worrying about IT?

    Get a free, no-obligation IT assessment. We will tell you what is working, what is not and where you could save money, whether you work with us or not.

    Or call (346) 330-3390