
Managed IT services
IT that works, so your team can get on with theirs.
Talos is a managed IT provider for small and mid-sized businesses. One team handles your help desk, security, cloud, backups, network and phones, picks up when you call, and tells you plainly what you need and what you do not.
The short answer
Talos managed IT services take day-to-day technology off your plate for a flat monthly fee per user. We run a 24/7 help desk, monitor and patch your systems, manage cybersecurity, back up your data, look after your network and phones, and plan your IT with you. On-site support covers Greater Houston, and businesses elsewhere in the US are supported remotely.
Who it's for
Who we work with
Small and mid-sized businesses, usually with 15 to 200 employees, that want IT done properly and often have compliance rules to meet.
Healthcare practices
Medical, dental and specialty offices that need HIPAA safeguards and systems patients never notice. Talos signs a BAA.
Law, finance and accounting firms
Firms where client confidentiality, audit evidence and uptime during the working day are not optional.
Energy, manufacturing and construction
Operations with field sites, plant floors and job trailers that all need to stay connected and secure.
Nonprofits and growing companies
Teams that need dependable IT and a budget they can plan around, without hiring an IT department.
What we cover
What's included
Eight services from one team. Most clients start with managed IT support and add the rest as they need them.
Managed IT support
A 24/7 help desk answered by people, proactive monitoring, patching, vendor management and on-site visits around Houston.
Cybersecurity
EDR on every device, email filtering, MFA, a 24/7 SOC with human analysts and a written incident response plan.
Cloud services
Microsoft 365, Azure and hybrid migrations done over a weekend, then license, security and user management.
Network infrastructure
Network design, Wi-Fi 6, firewalls, switching, cabling and SD-WAN for offices, warehouses and multiple sites.
Backup and disaster recovery
Encrypted, immutable backups on-site and off-site, tested recovery and a runbook for hurricanes and ransomware.
IT strategy and consulting
A 12 to 36 month roadmap, budget forecasts and quarterly reviews that tie IT spending to business goals.
Compliance support
Gap assessments, policies, monitoring and audit evidence for HIPAA, SOC 2, CMMC, NIST and PCI-DSS.
Business phone systems
Phones on Talos Connect, our own cloud phone service. We port your numbers; seats start at $19.95 per user a month.
AI when you want it
Talos also builds AI voice agents and workflow automation, so the same team can take repetitive work off your staff.
Before / after
Why businesses switch to Talos
Before
The usual IT experience
- You call, leave a message and wait for a callback
- Invoices change every month with extra hours you did not expect
- Problems are found after they have already caused downtime
- Nobody explains what you are paying for, or what you could skip
After
Working with Talos
- A Houston-based team, not a distant call center, answers the help desk in about 30 seconds on average
- One flat monthly price per user, with no surprise invoices
- 24/7 monitoring catches most issues before anyone notices them
- Straight advice from a dedicated account manager, including what you do not need to buy
How it works
How onboarding works
01
Free IT assessment
We review your current setup, security and spending in plain English. There is no obligation to hire us.
02
A custom flat-rate plan
You get a clear per-user proposal built around your business, not a stock package.
03
Onboarding without downtime
We document everything and take over from your current provider, usually within 30 days. Your team mostly notices that IT works.
04
Ongoing support and reviews
Help desk, monitoring and monthly reports from day one, with a business review every quarter.
What to expect
What you can hold us to
~30 sec
Average help desk answer
A person on the line, day or night.
<15 min
Critical issue response
Outages and security events come first.
24/7/365
Monitoring and support
Including nights, weekends and holidays.
Since 2014
Supporting Houston businesses
Our team's experience on the ground in Houston.
FAQ
Frequently asked questions
A managed IT services provider, or MSP, runs your day-to-day technology so your staff do not have to. Talos monitors your systems 24/7, runs the help desk, manages cybersecurity, backs up your data and plans your IT with you over the long term, all for a flat monthly fee per user.
Most small and mid-sized businesses pay between $100 and $300 per user per month, depending on their size, security needs and compliance requirements. Talos pricing is flat, with no per-incident fees and no hidden charges, so the monthly bill is predictable. You get an exact figure after the free assessment.
No. Talos managed IT runs on month-to-month agreements. We would rather earn your business every month than lock you in.
Healthcare, law firms, financial services, oil and gas, manufacturing, construction, nonprofits and professional services, plus most other small and mid-sized businesses. The service fits best at roughly 15 to 200 employees, especially where IT has to respect an industry's compliance rules.
The help desk is answered by a person in about 30 seconds on average, around the clock. Critical issues get a response in under 15 minutes on average, and our Houston-based engineers triage and resolve tickets 24/7.
Yes. Talos compliance support covers security controls, policies, audit preparation and ongoing monitoring for HIPAA, SOC 2, PCI-DSS and CMMC, and Talos signs a Business Associate Agreement with healthcare clients. Our team has supported Houston medical practices and law firms since 2014.
No. On-site visits cover Greater Houston, and businesses anywhere else in the United States are supported remotely by the same team, with the same help desk and monitoring.
Talos builds AI voice agents and workflow automation, and it is also a managed IT provider. The managed IT team has supported Houston businesses since 2014. Clients can use either side on its own, or both together.
Ready to stop worrying about IT?
Get a free, no-obligation IT assessment. We will tell you what is working, what is not and where you could save money, whether you work with us or not.
Keep reading
Managed IT services
Eight services, one team.
Managed IT support
A 24/7 help desk, monitoring, patching and on-site visits in Greater Houston, for one flat fee per user.
Learn moreCybersecurity
EDR, email security, MFA, a 24/7 SOC with human analysts and a written incident response plan.
Learn moreCloud services and Microsoft 365
Microsoft 365 and Azure migrations over a weekend, then license, security and user management.
Learn moreNetwork infrastructure
Network design, Wi-Fi 6, firewalls, cabling and SD-WAN for offices, warehouses and multiple sites.
Learn moreBackup and disaster recovery
Encrypted, immutable backups on-site and off-site, recovery drills and a runbook for storm season.
Learn moreIT strategy and consulting
A 12 to 36 month technology roadmap, a budget forecast and a business review every quarter.
Learn moreCompliance support
Gap assessments, policies and year-round evidence for HIPAA, SOC 2, CMMC, NIST and PCI-DSS.
Learn moreBusiness phone systems
Business phones on Talos Connect: we port your numbers. Seats from $19.95 per user a month.
Learn moreKeep reading
Industries we support
Industries we support
How managed IT changes for each industry's rules, software and risks.
Learn moreHealthcare
HIPAA-ready IT, a signed BAA, EHR uptime support and staff security training for practices.
Learn moreLaw firms
Encrypted email and files, practice management support and secure remote access for attorneys.
Learn moreFinancial services
Documented controls for SEC, FINRA, SOX and PCI-DSS, plus systems built not to go down.
Learn moreOil and gas
Remote site links with failover, SCADA and OT security, and TSA and API compliance support.
Learn moreManufacturing
Segmented plant networks, ERP support, 24/7 uptime monitoring and CMMC readiness.
Learn moreConstruction
Job site connectivity, Procore and Buildertrend support and managed tablets for crews.
Learn moreNonprofits
Budget-conscious plans, nonprofit licensing help, donor data security and grant-ready records.
Learn moreProfessional services
Always-on systems, client data security and SaaS management for accounting and consulting firms.
Learn moreKeep reading
Service areas
On-site across Greater Houston. Remote support everywhere else in the US.
Service areas
Every Greater Houston area we visit on-site, and how remote support works everywhere else.
Learn moreHouston
Engineers across the city, from the Energy Corridor to the Galleria and downtown.
Learn moreKaty
On-site IT for offices and practices in Katy and Cinco Ranch.
Learn moreSugar Land
On-site IT for Sugar Land and the rest of Fort Bend County.
Learn moreThe Woodlands
On-site IT for The Woodlands and south Montgomery County.
Learn morePearland
On-site IT for Pearland and the Highway 288 corridor.
Learn moreKeep reading
Also from Talos
AI Voice Agents
24/7 conversational voice AI that answers calls, qualifies leads, and books appointments.
Learn moreWorkflow Automation
End-to-end automation that connects email, calendar, billing, and ops into one intelligent pipeline.
Learn moreTalos Connect
Our business phone platform: phones, voicemail and an AI receptionist in one app.
Read articleKeep reading
From the blog
Managed IT services: a buyer's guide
Costs, contract terms and how to compare providers.
Learn moreWhat managed IT support costs
Per-user pricing explained, and what changes the number.
Learn moreFrom break-fix to managed IT
Why businesses make the switch, and what to expect.
Learn moreSwitching IT providers without downtime
The handover steps that keep your team working.
Learn moreQuestions to ask an IT company
Ten questions that separate good providers from the rest.
Learn moreSigns your IT provider is failing you
What to watch for, and when to start looking.
Learn more