IT for medical practices, where downtime means patients waiting.

Yes. Talos signs a BAA with healthcare clients before working on systems that store or transmit protected health information.

There is no official HIPAA certification for any IT provider, so be wary of anyone claiming one. Talos helps your practice meet the HIPAA Security Rule's safeguards and keeps documentation showing how you meet them.

Yes, at the level of everything it runs on. We keep the computers, network, internet connection and user access working, and coordinate with your EHR vendor when the problem is in their software. Talos does not offer direct integrations with EHR or practice management systems today; those connections are on the roadmap for Talos Connect.

Call the help desk. An outage is a critical issue and is triaged immediately. We work out whether the cause is your network, a workstation, the internet connection or the EHR vendor, and stay on it until patients can be checked in again.

Yes. A security risk assessment is where HIPAA work starts. Our compliance support covers the gap assessment, a remediation plan ranked by risk, written policies and the evidence you keep afterwards.